This policy is effective from 18 May 2020.
Write: Friends On The Shelf, 93, Cranley Gardens,
London, N10 3AD
The information we collect, how we use it and store it
When you buy a magazine or any other goods from FOTS either via our online shop, or by contacting us directly by email or telephone, you will be asked to provide personal information like name, email address, telephone number, shipping and billing addresses,
We will use these email addresses and/or telephone numbers if we need to contact you about your purchase. For example, a query relating to delivery, or to confirm your details. It may include an email to say the magazine is on its way.
If you are buying a copy of FOTS magazine as a gift for someone else, we may contact you by post, email or telephone. We may also need to contact the recipient directly (eg concerning delivery of their magazine). We will not however store the gift recipient's name, address or any other data about them.
If you choose to go on our mailing list we will contact you with news, offers, etc. You may unsubscribe from this list at any time, either by clicking 'unsubscribe' at the bottom of the email, or by contacting us at FOTS and we will do it for you.
For the avoidance of doubt, we will only use the personal information we hold for the purpose for which it was supplied.
When you buy from us you will need to provide payment details. We use PayPal, processed by PayPal, or you can pay using your debit or credit card. We use Wix Payments to manage these payments. Wix Payments terms and conditions can be found on < https://www.wix.com/about/eu-payment>.
Your payment details are processed and stored securely by the payment providers named above. FOTS does not process or store your card or bank account details.
If you purchase a product from FOTS by law we are required to keep your data (as a record of transactions) for 7 years. Otherwise we will delete all records after a maximum period of 3 years from the point at which we stop having meaningful contact with you.
Your rights and choices
You have the right to correct any information we have for you. Please contact us at any time and we will implement your request.
You have the right to unsubscribe from our mailing list at any time and we will remove all data on you from our records (except that which we we need to comply with our legal requirements).
You have the right to tell us to delete your personal data at any time (except that which we need to fulfill any legal obligations). Please email or write to us, using the contact details at the top of this policy.
You have the right to see the personal data we keep about you. Please write or email your request to : Friends On The Shelf, 93, Cranley Gardens, London, N10 3AD, or email us on email@example.com. We will provide the relevant data within one month of receipt of the request, unless there is a legitimate reason why it needs to take longer.
We take the security of your data seriously. We store it securely, as follows:
All information provided on paper and any other physical media is kept in a dedicated, secure drawer or filing cabinet or in a safe.
We and our support team take the utmost care to ensure paper and printouts are not left where anyone not involved with FOTS can see them.
When no longer required, all data is disposed of securely using a shredder.
All digital information is password protected with only Rachel Swann and Vick Fullick having access.
We will take all reasonable steps to protect your personal information. However, we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
Links to other websites
Our website contains some links so that users can easily visit other websites of interest. FOTS has no control over these linked websites so cannot be responsible for the protection and privacy of any information users might decide to provide while visiting these linked sites. We recommend users exercise caution and read the privacy statement applicable to the linked website in question.
Cookies help FOTS to provide users with a better website. A cookie does not give access to a user's computer or any information about users, other than the data users choose to give us.
To find out more about cookies, including seeing what cookies have been set and how to manage or delete them, you can visit www.allaboutcookies.org